instaVIN Logo - Motorcycle History Reports

FAQs

Frequently Asked Questions

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  • Data
  • Reports
  • My Account / Billing
  • NMVTIS

For what types of vehicles does instaVIN have reports?

instaVIN provides reports for motorcycle and Powersport vehicle types. These vehicles include

  • All types of motorcycles that are considered “on-road”, such as cruisers, scooters and touring motorcycles, just to name a few
  • Dirt bikes in states where they are required to be titled
  • Powersport types including ATVs, OHVs, Side by Sides and UTVs. Not all states title Powersport vehicles – instaVIN will provide a report when data is available.

For what types of vehicles are instaVIN reports not available?

  • Passenger cars and light trucks
  • Medium and heavy duty commercial trucks
  • Recreational vehicles and towables
  • Boats and personal watercraft

What if I live outside of the United States – what kinds of history reports can I buy?

If you live outside of the US, you can purchase reports for the following vehicle types:

  • Passenger cars and light trucks
  • Motorcycles and Powersport vehicles
  • Medium and heavy duty commercial trucks
  • Recreational vehicles (with engines)
  • Classic vehicles

How does your online service work?

It’s easy to use instaVIN to buy Motorcycle History Reports.

From either the Home or Order pages, you can enter a VIN and find out if a report is available for that vehicle. If there is a report available, you follow the red buttons to purchase the number of reports. Enter your contact information including email address, then a valid credit card and agree to the instaVIN terms and conditions.

Upon successful ordering, you have established an account and you can view your report.

Is instaVIN a secure site?

Protecting your order information is important to us & we make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. instaVIN® never stores credit card information. You can access our Privacy Policy to read more about the security of our site by visiting /privacy.

Website

instaVIN is an ADESA, Inc. company.
ADESA and instaVIN are part of the
KAR Auction Services, Inc. group of companies
Corporate Address
13085 Hamilton Crossing Blvd
Carmel , IN 46032
NYSE: KAR

Where does your vehicle data come from?

instaVIN Motorcycle history information comes from many sources including records on file from NMVTIS, state DMV, police records, fire and insurance records, data aggregators as well as many other proprietary sources.

The National Motor Vehicle Title Information System (NMVTIS) is a database administered by the American Association of Motor Vehicle Administrators (AAMVA) and overseen by the US Department of Justice. NMVTIS is the only vehicle history database in the nation in to which all states, insurance carriers, and junk salvage yards are required by federal law to report their data.

What is NMVTIS?

The National Motor Vehicle Title Information System (NMVTIS) was created through the Federal Anti-Car Theft Act of 1992, to help protect consumers from fraud and unsafe vehicles and to keep stolen vehicles from being resold. NMVTIS is a database administered by the American Association of Motor Vehicle Administrators (AAMVA) and overseen by the US Department of Justice. NMVTIS is the only vehicle history database in the nation in to which all states, insurance carriers, andand junk salvage yards are required by federal law to report their data.

Through NMVTIS, MobileTrac (instaVIN) is an authorized provider and reseller of vehicle Title and Brand data. With access to NMVTIS, MobileTrac works with underwriters, warranty and insurance companies, financers, dealers, and auction houses to provide the most comprehensive Junk/Salvage/Total Loss, Odometer, Title and Brand data available in the industry. NMVTIS title data also includes descriptive labels called ‘Brands’ which identity a vehicle’s current or prior condition such as ‘salvage’ or ‘flood’ which convey additional information concerning the value of the vehicle, and help protect consumers from unknowingly buying a damaged vehicle. MobileTrac includes 61 of these Brands on the Vehicle History Reports.

Why did I receive the message ‘No Data Available’?

You did not receive a report, and will not be charged, because instaVIN does not have enough information for the VIN you requested. You may see an authorization on your credit card for the amount of the report. This is an authorization only and will be released by instaVIN within 24 hours. Hold times may vary by individual banks.

Possible reasons for this response are:

  • Vehicle is titled in a non-participating state from NMVTIS which includes Washington, DC, HI, KS
  • You requested a report for a Powersport vehicle that has been in states that do not require titling. There are approximately 20 states that do not title Powersport vehicles
  • Vehicle is not titled by a participating state DMV
  • Incorrect or fabricated VIN

What states participate with NMVTIS?

Currently all 50 states and The District of Columbia are involved with NMVTIS at various levels of participation. (View NMVTIS participation map.) Some states participate fully with NMVTIS (provide data to the system as well as make title inquiries before issuing new titles.) Other states provide data only or are developing the capacity to participate fully with NMVTIS. The compilation of instaVIN vehicle history and title reports include data from multiple data suppliers and sources which may supplement data supplied by NMVTIS. The following states are providing data to NMVTIS but they are still in development and are expected to be in full compliance through NMVTIS in the near future: The District of Columbia, Hawaii and Kansas. Salvage, junk and insurance total loss data from vehicles in these states is provided via NMVTIS.

For what types of vehicles does instaVIN® have reports?

instaVIN provides reports for motorcycle and Powersport vehicle types. These vehicles include

  • All types of motorcycles that are considered “on-road”, such as cruisers, scooters and touring motorcycles, just to name a few
  • Dirt bikes in states where they are required to be titled
  • Powersport types including ATVs, OHVs, Side by Sides and UTVs. Not all states title Powersport vehicles – instaVIN will provide a report when data is available.

For what types of vehicles are instaVIN® reports not available?

  • Passenger cars and light trucks
  • Medium and heavy duty commercial trucks
  • Recreational vehicles and towables
  • Boats and personal watercraft vehicles

Are instaVIN® reports available in Canada or other international countries for exported vehicles?

Yes, instaVIN reports can be run from any country for any qualifying vehicles that were exported from the United States and titled within the last 5 years, in participating NMVTIS states. vehicles that were never titled in the United States will have no records available. You can run a free record check from the "Order Page" to determine if records are available for the vehicle in question.

What is the difference between Junk/Salvage/Insurance Total Loss & Title & Brand information?

Junk / Salvage / Insurance Total Loss is a condition reported from junk yards, salvage yards and insurance companies. Junk is the most severe and means that the vehicle is only fit for parts. Salvage means that it would cost more to repair the vehicle than it is worth. Total Loss means that an insurance company decided to pay out rather than have the vehicle repaired.

Title and Brand information comes from State Departments of Motor Vehicles (DMV). A DMV determines if the vehicle’s title should be stamped with ‘Brands’ which identity a vehicle’s current or prior condition such as ‘salvage’ or ‘flood’. These Brands convey additional information concerning the value of the vehicle, and help protect consumers from unknowingly buying a damaged vehicle.

Are all accidents included on instaVIN® reports?

instaVIN provides accident information from multiple sources including DMVs in certain states, NMVTIS participating states and other independent sources. Not all accidents are reported to instaVIN. Other report providers may show accident information that does not appear on instaVIN® report. Typically, the most severe incidents will result in an Insurance Total Loss record and /or DMV Salvage title, and are available in instaVIN® reports when NMVTIS reports the information to instaVIN.

Is current or past owner or any other personal information included on instaVIN® reports?

No provider of Vehicle History Reports, including instaVIN, may display owner’s names or any other personal information as it is against federal privacy laws. As stated on the web site and order pages, instaVIN® provides up-to-date information on current title events and historical title events including date, state and mileage at time of title and registration as it relates to the vehicle. In addition, over 78 possible Brand events are checked against the government database. This includes possible junk, salvage or insurance total loss. Additional information regarding vehicle specifications, accident and odometer records are also checked. Samples of history reports are easily viewed on the site to help demonstrate the format and types of data points displayed in the instaVIN® report.

How can inaccurate data on a History Report be updated?

instaVIN receives history reports from many data sources and sometimes specific records have not been updated or are inaccurate. At this time, instaVIN provides data reports but is not able to amend them. Each report includes state DMV contact info so that you may contact data providers directly. Your feedback is always welcome at customerservice@instavin.com.

What do "Active Theft or Recovered Theft" records mean?

If your report displays "Active Theft" then the vehicle is currently considered to a be stolen vehicle. Law enforcement or an insurance company is looking for the vehicle. To determine who to contact in the event the vehicle is an active theft, refer to the "Other information section" to the report. If there is an ISO file number, then contact the National Insurance Crime Bureau, NICB and provide the ISO file number from the instaVIN report. If there is not ISO number then contact instaVIN customer service and we will assist. If the record indicated "Recovered Theft" then no further action is needed and be aware that the vehicle has been previously reported at stolen.

What do "Open Recall" records mean?

If the instaVIN report shows that your vehicle has an open recall, it means that there has been either a recall issued by the manufacturer or by NHTSA. “Open” means that it has not yet been repaired. instaVIN provides information about the severity of the problem, the drivability of the vehicle, parts availability and more.

You can take the vehicle to any dealership that sells that brand of vehicle to be repaired at no cost.

What does an "Open Lien" record mean?

If the instaVIN report shows an open lien, it means that instaVIN sources have reported that there is a lien (loan) on the vehicle. instaVIN usually shows the name of the lender. Check with the seller, dealer or DMV for more information and to see if the lien has recently been paid.

How can I share my reports?

You can share your reports by clicking the Report Actions” link button in the top right corner of the report. Click the “Link to Report” option. From there, click the red ”Copy” option to copy the link to your clipboard, then paste anywhere, such as in an email or text message, or a classified ad.

If I purchased multiple reports at one time, where can I view my remaining credits?

You can view your report credits in the ‘”Dashboard, in the light gray box where it says “Report Credits”. Credits appear at the top of this page. For example, if you purchased the Buy 2 Get 1 Free package, you will receive the first report instantly upon purchase & will have remaining credits for two additional Motorcycle History Reports.

Does instaVIN® provide accident data in the reports?

instaVIN® provides accident information from multiple sources including DMVs in certain states, NMVTIS participating states & other independent sources. Not all accidents are reported to instaVIN. Other report providers may show accident information that does not appear on instaVIN® reports. Typically, the most severe incidents will result in an Insurance Total Loss record and /or DMV Salvage title, and are available in instaVIN® reports when NMVTIS reports the information to instaVIN.

Are owner names or lien holder information displayed on the Vehicle History & Title Report?

Our reports do not display current or previous owner names or addresses. A federal law called the Drivers Privacy Protection Act (DPPA) prevents the disclosure of this information without permissible purpose. When reported to instaVIN, reports also show “open”, or current lien information, showing that a vehicle is reported to have a lien (loan), along with the lender’s name.

Why is the mileage showing as ‘exempt’ on my report?

The mileage may show as 'exempt' because some state DMVs do not require collecting mileage readings when vehicles are more than 10 years old, or in some cases when the vehicle exceeds 100,000 miles.

Will your report tell me if a vehicle has been stolen?

When reported, instaVIN® reports include Salvage Brand information from NMVTIS, which includes stolen vehicles, & other data sources showing reported current & historical theft information. . You can also check NICB.org, a free site that has stolen vehicle records sourced from insurance companies.

Will your report tell me if a vehicle has an open lien or loan?

Yes, when reported, reports show open lien or loan information, meaning that a loan against the vehicle may be present.

Does instaVIN tell me if a vehicle has been recalled?

Yes, instaVIN has “open” recall information showing if the vehicle has recalls issued by the manufacturer or by NHTSA, but not reported repaired by an authorized dealership. A vehicle might have 6 recalls issued for that year make model of vehicle, but instaVIN will tell you if that specific vehicle has any of those 6 recalls reported unrepaired. Passenger cars, light trucks and motorcycles are included in the recall information

Manufacturers that report data to NHTSA include Acura, Audi, BMW, BMW Motorcycles, BRP Can-Am, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ducati Motorcycles. Ferrari. FIAT, Ford, Freightliner, Sprinter, Genuine Scooters, GMC, Harley-Davidson, Honda, Honda Motorcycles, Hummer, Hyundai, Infiniti, Jaguar, Jeep, Kawasaki, Kia, KTM Motorcycles, Land Rover, Lexus, Lincoln, Maserati, Mazda, Mercedes-Benz, Mercedes-Benz Sprinter, Mercury, MINI, Mitsubishi, Nissan, Oldsmobile, Polaris, Pontiac, Porsche, ProMaster, RAM, Saab, Saturn, Scion, SMART, Subaru, Suzuki Motorcycles, Tesla, Toyota, Triumph, Volkswagen, Volvo, Yamaha Motorcycles.

What qualifies for a refund?

instaVIN® stands behind the data provided and we provide refunds in the case of any error in title data not correct as evidenced by a copy or proof of such data error from a state title document. If you can provide such evidence of error by email (customerservice@instavin.com) we will be able to process a full refund. We do not provide refunds for missing records or omissions of current records not available to instaVIN, such as previous owner information, recent odometer readings, accident records, or reports or title events from non-participating NMVTIS states.

Why is my credit card showing a charge for a report that I did not receive?

If you ordered a report for a VIN for which no data was available you may see an authorization on your credit card for the amount of the report you requested. This is an authorization only and will be released by instaVIN® within 24 hours. Hold times may vary by individual banks

Does instaVIN® have bundle plans?

Prepaid bundle pricing is available for dealers for volume inquiry. The price per report is reduced with greater quantities. Please call the instaVIN Sales Team at 888.984.6782 x500 if you would like to further discuss this opportunity.

Does instaVIN® offer direct billing?

instaVIN® currently does not offer direct billing but uses a convenient online ordering process that is billed to the credit card on file. Dealers and other commercial users can pre-pay for vehicle history reports and use them as they need them. Report credits never expire.

How do I update/change my billing & personal information?

To update your credit card, from your Dashboard, you will see the navigation on the left. Go to the Billing Information link, then click “edit” to update.

To update your personal information, from your Dashboard, click "My Profile" and click “edit” to change your personal information.

How do I change my password?

To update your password, from your Dashboard, click Myt Profile’ and click “edit” to change your password.

How do I reset my password?

When you are signed out, click the “Sign In” on the upper right sideclick ‘Forgot Password’. Please enter the email address you use to login to your account. A password reset link will be sent to your email. You may also contact customer service if you have any difficulties.

How do I cancel my account?

Accounts may be cancelled by you at any time. From Dashboard click My Profile’, then in the upper right corner, click the small link “Cancel Account’. Your Account is cancelled and you will no longer be able to log in and view your reports.

What is the purpose of NMVTIS?

To learn more about The National Motor Vehicle Title Information System (NMVTIS), visit the NMVTIS vehiclehistory.gov website.

NMVTIS was created to:

  • Prevent the introduction or reintroduction of stolen motor vehicles into interstate commerce;
  • Protect states & consumers (individual & commercial) from fraud;
  • Reduce the use of stolen vehicles for illicit purposes including funding of criminal enterprises; &
  • Provide consumers protection from unsafe vehicles.

Who operates & manages NMVTIS?

The U.S. Department of Justice is responsible for oversight of the implementation and operation of NMVTIS, and works in partnership with the American Association of Motor Vehicle Administrators (AAMVA). AAMVA has been the operator since 1992. To learn more about NMVTIS visit the vehiclehistory.gov website. To learn more about AAMVA contact:

American Association of Motor Vehicle Administrators
4301 Wilson Boulevard, Suite 400
Arlington, Virginia 22203
(703) 522-4200
www.aamva.org

How much will it cost to obtain NMVTIS information on a vehicle?

Cost for NVMTIS vehicle history reports vary & are determined by individual service providers. The Anti-Car Theft Act requires that the system be funded through user fees & not dependent on federal funds. For this reason, NMVTIS has been designed as a fee-for-service system. instaVIN® reports start as low as $2.99!

What kind of information will I receive in a NVMTIS vehicle history report?

NMVTIS records provide:

  • Current & previous state of title data
  • Title issue date
  • Latest odometer data
  • Theft history data (if any)
  • Any Brand assigned to a vehicle & date applied
  • Salvage history, including designations as a “total loss” (if any)

Read the NMVTIS Consumer Access Product Disclaimer, which describes what is & is not included in NMVTIS reports. instaVIN® vehicle history reports provide NMVTIS information as well as data from other sources. Other information from instaVIN may include the following:

  • Towing and Impound events
  • Open Lien status
  • Institutional lien holder information
  • Theft status
  • Recall information
  • Accident information
  • Past sales history
  • Auction transaction history
  • Photos
  • VIN specifications and VIN decode

How current is the information in NMVTIS?

Currently the data provided to NMVTIS by states is provided in a variety of time frames; while some report and update NVMTIS data in “real-time” (as title transactions occur) others send updates less frequently, such as once every 24 hours or within a period of days.

How is the information accessed through NMVTIS different from private vendors who provide this information as well?

NMVTIS information made available to consumers is from state motor vehicle agency records and entire sectors (e.g., insurance, auto recyclers/junk/salvage, etc.) addressed by the Anti-Car Theft Act. As opposed to purchasing information from specific businesses or companies, entities are required to provide specific information to NMVTIS in a specific format. NMVTIS is intended to serve as a reliable source of title and Brand history which helps consumers and other users make informed decisions. However, there are certain pieces of vehicle history data that NMVTIS does not contain; for example, a vehicle's repair history. For more details about NMVTIS visit the vehiclehistory.gov website.

Before making a decision to purchase a vehicle, consumers may wish to obtain an independent vehicle inspection and consult other available information resources that provide additional vehicle history data.

Where can I get detailed vehicle information from a state?

To request a complete copy of a specific state vehicle title record, you can contact the current state motor vehicle titling agency. Click here to find more information on state motor vehicle agency processes for obtaining state records.

If I believe there is a discrepancy in the information provided in a NMVTIS vehicle record, how do I go about resolving the issue?

Contact the instaVIN directly for questions about your vehicle history report.

If I purchase a vehicle, is my personal information included and shared in NMVTIS?

No personal identifying information will be made available to individual consumers via NMVTIS. However, information contained within NMVTIS will include limited personal identifying information specifically for law enforcement / investigative, regulatory, and related purposes. While no personal identifying information will be made available to individual consumers, states can permit access to their records that is consistent with the requirements of federal statutes such as the Drivers Privacy Protection Act and any relevant state statutes. Visit the vehiclehistory.gov, NMVTIS Privacy Policy page to read more.

Why aren't all states participating in NMVTIS? Why isn't my state participating?

Currently all states are involved with NMVTIS at various levels of participation. View NMVTIS participation map. Some states participate fully with NMVTIS (provide data to the system as well as make title inquiries before issuing new titles.) Other states provide data only or are developing the capacity to participate fully with NMVTIS. Non-participating states have offered different reasons for not providing data to the system and not making inquiries of NMVTIS, however consumers are encouraged to seek responses to these questions from the states directly.

In January 2009, the Department of Justice issued clear and detailed guidance for states on how to participate in NMVTIS and comply with the Anti-Car Theft Act. All states must be fully participating as required by the Act and its regulations by January 1, 2010. The Department of Justice continues to work collaboratively with states to help bring them into full compliance. View the Notice Regarding State Compliance.

I requested vehicle information through NMVTIS and no Brand /odometer/title information was returned. Why?

It is likely in this case that no Brand, odometer, or title information for that vehicle has been reported by participating states. Contact customer service for any additional questions or further explanation.

To understand what information will be included in an NMVTIS Vehicle History Report or learn more about the National Motor Vehicle Title Information System, please visit the NMVTIS vehiclehistory.gov main site or read the NMVTIS Consumer Access Product Disclaimer.

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instaVIN® is an Approved NMVTIS Data Provider. Copyright © 2019 MobileTrac, LLC dba instaVIN. U.S. Patent No. 8,725,581 All rights reserved.
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